TERMS & CONDITIONS

 

Effective Date: 01/01/2025

Welcome to Dolce Vita Experience! These Terms and Conditions govern your use of our website (www.dolcevitaexperience.com) and our travel services. By accessing or using our site, you agree to comply with these terms. If you do not agree, please do not use our website.

1. Definitions

  • “Dolce Vita Experience”, “we”, “us”, or “our” refers to the owners of this website and travel services, registered in Belgium and marketing to clients in the United States.
  • “User”, “you”, or “your” refers to any individual accessing our website or using our services.
  • “Services” refers to our travel planning, tour offerings, and related experiences.

2. User Representations

By using this website, you agree that:

  • You are at least 18 years old and have the legal capacity to enter into this agreement.
  • You will provide accurate, complete, and up-to-date information.
  • You will use this website and our services lawfully and for their intended purposes.
  • You will not engage in activities that violate any laws or regulations.

3. Prohibited Activities

You agree not to:

  • Engage in fraudulent, misleading, or unlawful activities.
  • Collect user data or website content without permission.
  • Interfere with website operations, including introducing harmful software.
  • Post or transmit offensive, defamatory, or infringing content.
  • Impersonate others or misrepresent your identity.

4. Booking and Payments

  • All bookings are subject to availability.
  • Payment terms and conditions will be provided at the time of booking.
  • Refund and cancellation policies are outlined in our Cancellation Policy section.

5. Cancellation and Refunds

  • Article 1 : Cancellation by the Traveler
    The traveler must cancel their booking by sending an email to alessandro@dolcevita.be with proof of receipt by a member of the Dolce Vita Experience team.
    Cancellation fees are as follows:
    • More than 150 days before departure: €350
    • Between 90 and 150 days before departure: 30% of the total trip cost
    • Between 30 and 90 days before departure: 60% of the total trip cost
    • Between 24 hours and 30 days before departure: 100% of the total trip cost
    • Less than 24 hours before departure and during the trip: 100% of the total trip cost
  • Article 3 : Cancellation Due to Force Majeure or Strike
    Cases of force majeure (pandemics, weather conditions, terrorism, civil unrest, etc.) may make the trip impossible or prohibited. Dolce Vita Experience will assess the following situations:
    • The closure of international, national, or local borders, legally preventing access to the travel destination
    • The closure of hotels or venues where activities are scheduled to take place
    • The closure of airports, making flights impossible
    • A mandatory quarantine upon arrival at the destination
  • Article 3.1 : Refund Conditions in Case of Force Majeure
    If force majeure makes the execution of the contract impossible, the client may choose between:
    • Postponing the trip to the following year without additional costs.
    • Obtaining a refund, as soon as possible, of all amounts already paid. In this case, an administrative fee of €150 per booking will be charged. This fixed fee will cover all administrative expenses related to contract management.
  • Article 4 : Termination Before Departure by the Travel Organizer
    If the organizer terminates the contract before the start of the trip due to circumstances not attributable to the traveler, the traveler may choose between:
    • Accepting another travel offer of equivalent or superior quality without additional payment; if the substitute trip is of lower quality, the travel organizer must refund the traveler the price difference as soon as possible.
    • Receiving a refund, as soon as possible, of all amounts paid under the contract.
  • Article 5: Travel Disruptions, Including Strikes
  • Article 5.1 Itinerary Modification Due to a Strike: In the event of a strike or other major disruptions affecting the trip, the travel agency reserves the right to modify the itinerary, schedules, or modes of transport without prior notice to minimize disruptions for clients. The agency will strive to inform clients as soon as possible and provide guidance on the best course of action.
  • Article 5.2 Limited Liability: The travel agency cannot be held responsible for disruptions resulting from strikes or similar events beyond its control. Clients are encouraged to purchase travel insurance covering such eventualities. If clients incur additional expenses due to a strike, the travel agency will not be responsible for these costs. Clients are advised to keep all receipts for potential reimbursement through their travel insurance.

6. User-Generated Content

  • If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content.
  • You confirm that you own or have permission to share the content.
  • We reserve the right to remove inappropriate or unlawful content.

7. Third-Party Links and Content

  • Our website may contain links to third-party websites. We do not endorse or assume responsibility for their content or services.
  • If you engage with third-party services, their terms and policies apply.

8. Site Management

We reserve the right to:

  • Monitor the website for violations of these Terms and Conditions.
  • Take action against violators, including restricting access.
  • Modify or discontinue any part of the website at any time without notice.

9. Modifications and Interruptions

  • We may update these terms at any time. Continued use of our website means you accept the revised terms.
  • We do not guarantee uninterrupted access to our website and are not liable for any downtime or service disruptions.

10. Liability and Disclaimers

  • We strive to provide accurate information, but we do not guarantee that all content is error-free.
  • We are not responsible for delays, injuries, losses, or damages related to your travel.
  • Users assume all risks associated with travel and agree to hold us harmless.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, or expenses arising from:

  • Your use of our website or services.
  • Your violation of these Terms and Conditions.
  • Any third-party claims related to content you submit.

12. Governing Law and Jurisdiction

  • Dolce Vita Experience is registered in Belgium and complies with Belgian and European Union regulations, including GDPR for data privacy.
  • Users from the United States should be aware that local laws may apply, including U.S. consumer protection laws and data privacy regulations such as the California Consumer Privacy Act (CCPA).
  • Any legal disputes will be governed by Belgian law and resolved in Belgian courts, unless otherwise required by applicable consumer protection laws.

13. Severability

If any provision of these terms is deemed invalid, the remaining provisions shall remain in full effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Dolce Vita Experience and supersede any prior agreements.

15. Contact

For any questions regarding these terms, please contact us at admin@dolcevitaexperience.com